Shipping policy
Shipping Policy
Processing Time:
- All orders are processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Times:
- We offer standard shipping, with delivery times typically ranging from 6 to 18 business days depending on your location. Please note that shipping times may vary due to factors beyond our control, including weather, holidays, and carrier delays.
Shipping Rates:
- Shipping costs will be calculated at checkout based on your location and the weight of your order.
International Shipping:
- We currently ship to [list specific countries or regions]. For international orders, please be aware that customs fees or additional charges may apply.
Return Policy
Satisfaction Guarantee:
- At TiredHeaven, we strive for your complete satisfaction. If you are not fully satisfied with your purchase, you may return it within 30 days of receiving your order.
Return Conditions:
- To be eligible for a return, the item must be unused, in its original packaging, and include a receipt or proof of purchase.
- Please note that personalized or custom items cannot be returned unless they are defective.
Return Process:
- Contact our customer service to initiate a return.
- Provide your order number and the reason for the return.
- Once your return request is approved, we will provide you with a return shipping label and instructions.
Refunds:
- Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
Exchanges
- We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.
Contact Us
- If you have any questions or concerns regarding our policies, please reach out to us. We are here to help!