Privacy policy
GloWell Return, Refund, and General Policy Terms and Conditions
Introduction and Overview
At GloWell, we are committed to providing our valued customers with high-quality products designed to enhance their skincare experience. However, it is important to understand and acknowledge that individual results may vary, and results are not guaranteed. This policy outlines the terms and conditions governing returns, refunds, and other important aspects of your purchase. By placing an order with GloWell, you agree to abide by the terms set forth herein. Please read this policy carefully before making a purchase.
30-Day Money Back Guarantee (Terms and Conditions Apply)
GloWell offers a 30-Day Money Back Guarantee as a testament to our confidence in the quality of our face tightener product. This guarantee is subject to the following terms, conditions, and restrictions, which are designed to ensure fairness and compliance with our operational requirements.
Eligibility Criteria for Returns and Refunds
In order to qualify for a return and/or refund under the 30-Day Money Back Guarantee, the following conditions must be met:
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The product must be in its original, unopened, and sealed packaging. Any product that has been opened, used, or is not in its original condition will not be eligible for a return or refund under any circumstances.
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The return request must be initiated within 30 calendar days from the date of delivery. Requests made after this period will not be accepted.
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Proof of purchase, such as an order number or receipt, must be provided to validate the return request.
Non-Returnable and Non-Refundable Items
The following items are explicitly excluded from our return and refund policy:
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Any product that has been opened, used, or is not in its original packaging.
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Free or promotional items, including but not limited to mystery gifts, product samples, discount coupons, or other complimentary items provided with your order.
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Shipping and handling charges, which are non-refundable under all circumstances.
Lost, Stolen, or Misdelivered Packages
GloWell is not responsible for packages that are confirmed by the shipping carrier as delivered but are reported as lost, stolen, or misdelivered. In such cases, we will provide the customer with the relevant tracking information, delivery confirmation, and shipping carrier details to assist in resolving the issue. Customers are encouraged to contact their local postal service or shipping carrier for further investigation.
Return Shipping Costs and Responsibilities
Customers are responsible for all return shipping costs unless the return is necessitated by an error on the part of GloWell, such as the shipment of an incorrect or defective item. Original shipping charges are non-refundable, and any costs associated with return shipping will be borne by the customer.
Mystery Gift Terms and Conditions
As a gesture of appreciation to our customers, GloWell may include a mystery gift with select orders. Please note the following terms regarding mystery gifts:
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Mystery gifts are provided at the sole discretion of GloWell and are subject to availability. Not all orders will include a mystery gift.
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The mystery gift may consist of a product sample, discount coupon, or other promotional item.
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Mystery gifts have no cash value and cannot be exchanged, substituted, or returned under any circumstances.
Results Disclaimer and Limitation of Liability
GloWell makes no guarantees, representations, or warranties regarding the results that may be achieved through the use of our face tightener product. Individual results may vary based on factors such as skin type, usage consistency, adherence to instructions, and other external conditions. By purchasing and using our product, you acknowledge and agree that results are not guaranteed.
Furthermore, GloWell shall not be held liable for any indirect, incidental, consequential, or special damages arising from the use or misuse of our products. Our total liability, if any, is limited to the purchase price of the product.
Fraudulent Chargebacks and Dispute Resolution
GloWell is committed to providing exceptional customer service and resolving any issues in a fair and timely manner. If you encounter any problems with your order, we strongly encourage you to contact our customer service team before initiating a chargeback or dispute with your payment provider.
Important Notice: Filing a fraudulent chargeback is a violation of our policies and may result in legal action. Customers who file chargebacks without first attempting to resolve the issue with GloWell may be held criminally liable for theft. We are here to help and will work diligently to address any concerns you may have.
Contact Information
If you have any questions, concerns, or requests regarding this policy, please contact our customer service team. We are here to assist you and ensure your satisfaction with our products and services.